If you’re seeing the error “Your account has been disabled in the App Store and iTunes”, your Apple ID is either temporarily or permanently locked. This typically happens when you:

• Use a different Apple ID for the App Store than your iPhone’s settings

• Have unresolved billing issues

• Enter the wrong password multiple times

• Use third-party tools to unlock your account (which Apple strongly discourages)

Let’s walk through the working solutions and how you can fix this step by step.

Quick Troubleshooting Summary

Step-by-Step Solutions

1. Check for Apple ID Mismatch

One common reason for this error is having two Apple IDs on the same device. For example:

• You bought a second-hand iPhone

• You previously used a different Apple ID

How to check:

• Go to Settings > Tap your name

• Note the email listed under Apple ID

• Now, open the App Store > Tap your profile (top-right)

• Compare both Apple IDs

If they don’t match:

• Sign out of the App Store:
  Settings > Your Name > Media & Purchases > Sign Out

• Sign back in with your active Apple ID

1. 

• Delete apps linked to the disabled ID and reinstall them

🔐 Avoid multiple login attempts. Too many failures will further lock your account.

2. Fix Payment & Billing Issues

Apple may disable your account if:

• Your card is expired

• There’s a subscription billing failure

• You have outstanding payments

Steps to update your payment:

• Go to Settings > Your Name > Payment & Shipping

• Tap Edit > Remove the outdated card

• Tap Add Payment Method to enter new details
  (Make sure the billing address matches your bank records.)

3. Restart Your Wi-Fi Router

Sometimes, Apple blocks IPs temporarily due to:

• Multiple login failures

• Expired session

• Unstable internet

Fix:

• Turn off your Wi-Fi router

• Wait 60 seconds

• Restart it and reconnect your iPhone

Then, try signing in again.

⚠️ This is a temporary workaround. If the issue remains, it’s likely tied to your Apple ID, not your network.

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4. Reset Apple ID Password (Optional)

If you forgot your password or suspect your account was compromised, go to:

https://iforgot.apple.com

Follow the instructions to securely reset your password.

When to Contact Apple Support

If none of the above methods work, contact Apple Support directly:

https://support.apple.com/

They may ask for:

• Proof of ID

• Billing info

• Device serial number (if applicable)

Who Should Try These Fixes

Case:
Rohit bought a second-hand iPhone. After setting up his own Apple ID, he tried updating WhatsApp but saw the “Account Disabled” error.

Fix:
He found out the App Store was still using the previous owner’s Apple ID. Rohit signed out, reinstalled WhatsApp using his own ID, and the issue was resolved.

Bonus Tips

• Don’t use third-party Apple ID unlockers – they can trigger permanent bans.

• Never guess passwords repeatedly – it can lock your device permanently.

• Always match your payment method’s billing address with your bank.

FAQs

1. Why was my Apple ID disabled in the App Store?

Due to payment issues, multiple login failures, or violation of Apple’s terms.

2. Can I fix it myself?

Yes—if it’s a billing or ID mismatch issue. For security locks, contact Apple Support.

3. Can I use another Apple ID on the same phone?

Yes, but it may cause app update issues. Stick to one Apple ID per device.

4. How long does Apple take to respond?

Usually within 24–48 hours, but complex cases may take longer.

5. Will I lose my data?

Not if you use the same iCloud account and have backups enabled.