The cable-and-computer picture with assist.apple.com/iphone/restore means the iPhone has entered Apple’s Restore display, generally known as restoration mode. iOS has not accomplished startup, so the telephone is ready for a Mac or Windows PC to restart, replace, or restore it.

The phrase restore within the net tackle doesn’t imply you have to erase the iPhone instantly. Apple’s pc immediate affords two totally different actions: Update reinstalls iOS whereas protecting private knowledge, whereas Restore erases the telephone and installs iOS once more.

That distinction is particularly essential when the latest images, messages, or recordsdata should not already in an iCloud or pc backup.

The pc’s response determines what to do subsequent:

What occurs	What it means
The iPhone begins usually after a linked power restart	The Restore display was short-term; no reinstall or erase is required.
Finder or Apple Devices affords Update or Restore	Choose Update first to reinstall iOS with out erasing private knowledge.
The pc doesn’t present the iPhone	Correct the cable, USB port, pc software program, or detection downside earlier than trying an iOS reinstall.
The obtain exceeds quarter-hour and the iPhone leaves the Restore display	Let the obtain end, then place the iPhone again on the Restore display.
Finder, Apple Devices, or iTunes exhibits an error code	Record the code and restore the USB, software program, safety, or community downside earlier than repeating the method.
The display returns after a accomplished Update or Restore	The iPhone might have Apple service, significantly if the identical consequence happens on one other pc.

1. Force-Restart the iPhone While It Stays Connected

This display can stay after an interrupted replace stalls earlier than iOS fingers management again to regular startup. A linked power restart reloads startup with out erasing knowledge, which is why Apple makes use of it first.

1. Connect the iPhone immediately to a Mac or Windows PC with its authentic cable, or one other cable that helps knowledge switch.
2. Keep the cable linked whereas utilizing the sequence in your mannequin.
3. On iPhone 8 or later, together with iPhone SE (2nd era or later), press and rapidly launch Volume Up, press and rapidly launch Volume Down, then maintain the Side button till the Apple brand seems.
4. On iPhone 7 or iPhone 7 Plus, maintain the Side button and Volume Down till the Apple brand seems.
5. On iPhone 6s or earlier, together with iPhone SE (1st era), maintain the Home button and the Side or Top button till the Apple brand seems.
6. Wait for the telephone to end beginning earlier than disconnecting it.
   

   

Do not use this restart sequence if the required Home or Side button is bodily caught. Arrange service relatively than forcing the button.

If the iPhone reaches the Lock Screen, the restoration state has cleared. If the cable-and-computer picture returns, go away it linked and proceed beneath with Update.

2. Choose Update Before Restore

When the Restore display returns after the restart, iOS wants to be reinstalled. Update is the primary alternative as a result of Apple designed it to substitute the system software program with out deleting the information already on the telephone.

1. On a Mac with macOS Catalina or later, open Finder.
2. On Windows, open Apple Devices. Use the most recent iTunes provided that Apple Devices is unavailable. Macs working macOS Mojave or earlier additionally use iTunes.
3. Select the iPhone when the pc reviews that it should be up to date or restored.
4. Choose Update, not Restore.
5. Keep the pc linked to the web and don’t disconnect the iPhone whereas iOS is downloaded and put in.
   

   

Apple’s present Restore display directions explicitly say to select Update to hold private knowledge. If the set up finishes and the iPhone begins usually, no Restore is required.

If Update works, cease right here. Restore is just not wanted when the iPhone begins usually. If Update can not start, proceed beneath with the computer-detection checks.

3. Fix Computer Detection Before Reinstalling iOS

When Finder, Apple Devices, or iTunes doesn’t present the recovery-mode iPhone, the reinstall can not begin. Using a direct knowledge connection and present Apple gadget software program helps the pc detect it with out reaching the conventional iOS Trust This Computer immediate first.

1. Connect the iPhone immediately to a USB port on the pc. Avoid keyboard ports, unpowered hubs, docks, and lengthy adapter chains.
2. Try the unique cable or one other Apple-certified cable that carries each energy and knowledge.
3. Try one other USB port, then shut and reopen Finder, Apple Devices, or iTunes.
4. Install pending macOS or Windows updates. On Windows, replace Apple Devices or iTunes as effectively.
5. Inspect the iPhone connector for packed lint or seen injury. Do not use metallic instruments or liquid contained in the port.
6. If the telephone nonetheless doesn’t seem, strive one other pc.
   

   

If Windows doesn’t detect the iPhone anyplace, the driving force and Apple Mobile Device checks in our Windows iPhone detection information cowl that separate computer-side downside.

If the iPhone seems and the Update or Restore immediate opens, return to Update. If no pc detects it, proceed beneath solely when a software program obtain has already began; in any other case prepare service as an alternative of repeating the identical connection exams.

4. Recover When the Download Takes Longer Than 15 Minutes

When the iOS obtain lasts greater than quarter-hour, the iPhone might go away restoration mode despite the fact that the pc continues to be working. Letting the obtain end prevents the subsequent restoration session from beginning the identical obtain once more.

Repeat restoration mode provided that Finder, Apple Devices, or iTunes continues to be downloading iOS.

1. If the iPhone leaves the Restore display in the course of the obtain, don’t cancel the obtain.
2. Let Finder, Apple Devices, or iTunes end acquiring the software program.
3. Keep or reconnect the cable after the obtain completes.
4. Use the recovery-mode sequence in your mannequin, however this time hold holding the ultimate button previous the Apple brand till the cable-and-computer picture seems once more.
5. Select the iPhone on the pc and repeat Update.
   

   

If Update works after re-entering restoration mode, cease right here. If an error code seems or the Restore display returns, proceed beneath with that actual consequence.

5. Resolve Computer Errors Before Repeating the Reinstall

If Update ends with an actual error code, the pc didn’t full the reinstall. The code helps separate a misplaced USB connection or blocked server request from a response the iPhone {hardware} failed to present.

Do not use Restore merely as a result of one cable, USB port, or community failed.

1. Write down the whole error quantity and the stage the place it seems.
2. If Update accomplished with out a pc error however the Restore display returned, choose Restore in Finder, Apple Devices, or iTunes solely after accepting that unsynced and unbacked knowledge will probably be erased.
   

   

3. If an error code seems, replace the Mac, Apple Devices, or iTunes earlier than retrying.
4. Restart the pc, reconnect the iPhone immediately, and retry with a special cable or USB port.
5. If the message says the software program couldn’t be downloaded or Apple’s replace server couldn’t be reached, verify that the pc can browse the online. Disconnect a VPN and take a look at one other trusted community if vital.
6. Update safety software program that inspects USB or encrypted net visitors. If it nonetheless interrupts Apple Devices or iTunes, observe that vendor’s temporary-disable directions and switch the safety again on instantly after the check.
7. Try the identical Update or Restore on one other pc linked to a special community.
   

   

Apple teams present codes by USB, server, software program, and doable {hardware} causes in its iPhone replace and restore error information.

If the pc reviews 4013, our centered iPhone restore error 4013 information explains the checks for that code.

If the reinstall works after altering the cable, port, pc, or community, the pc setting triggered the interruption. If the identical error nonetheless seems, proceed beneath to service as an alternative of repeating Restore.

6. Use Apple Service When Recovery Cannot Complete

Service turns into applicable when the iPhone can not end Update or Restore, returns to the cable-and-computer display after a accomplished Restore, or has a damaged button wanted for restoration.

An inspection separates a broken connector or inside part from iOS recordsdata that one other reinstall may substitute.

Service is just not wanted when Update completes and the iPhone begins usually.

1. Record the iPhone mannequin, the precise pc error, and whether or not each Update and Restore had been tried.
2. Note which cables, USB ports, computer systems, and networks produced the identical consequence.
3. If unbacked knowledge is essential, inform Apple earlier than authorizing one other erase or substitute.
4. Use Apple Support to prepare an Apple Store or Apple Authorized Service Provider inspection.

If Apple’s reinstall works, arrange the iPhone and recuperate knowledge from the latest out there backup. If the Restore display nonetheless returns, assessment the restore or substitute choices earlier than authorizing work that might have an effect on unbacked knowledge.