When the error “Something went wrong!” seems whereas redeeming Microsoft Rewards, it normally means your request is being blocked by a non permanent downside together with your account, community, or browser. This can occur if the reward is out of inventory, your account is underneath a verification maintain, or your telephone quantity doesn’t move Microsoft’s safety examine.

In different instances, VPN or proxy utilization, regional catalog variations, or perhaps a corrupted browser session can set off the identical message. Since this can be a generic error, it could additionally happen throughout temporary outages on Microsoft’s servers, particularly when many customers are redeeming rewards without delay.

The excellent news is that in most conditions, the problem could be resolved rapidly with a number of easy fixes, which we’ll stroll you thru step-by-step beneath.

1. Switch to Your Mobile Data or Other Network

If you might be linked to Wi-Fi, your router’s DNS settings or cached routing knowledge could be blocking communication with Microsoft’s servers.

Mobile knowledge, alternatively, makes use of totally different DNS servers and routing paths, which might bypass these restrictions and guarantee your request goes by way of appropriately.

By switching to cellular knowledge or another obtainable community, you might be primarily beginning with a clear connection that’s free from cached errors, defective DNS, or strict router guidelines. In many instances, this straightforward step rapidly resolves the redemption problem.

2. Clear Browser Cache and Cookies

Every browser shops non permanent information, login tokens, and session knowledge in its cache and cookies.

While this helps web sites load sooner, it may well additionally trigger issues if the saved knowledge turns into outdated or corrupted.

When this occurs, Microsoft Rewards could fail to validate your account, ensuing within the “Something went wrong!” error.

Clearing your browser’s cache and cookies removes these unhealthy information, resets your session, and forces the browser to pull recent knowledge immediately from Microsoft’s servers. This typically restores regular performance.

1. Open your browser.
2. Click on the three dots within the top-right nook (subsequent to your profile).
3. Select Settings.
4. Go to Privacy, search, and companies and click on Clear shopping knowledge.
5. Click on Choose what to clear.
6. In the pop-up:
   • Set Time vary to All time.
   • Check Cookies and different website knowledge.
   • Check Cached photographs and information.

   

7. Click Clear now.
8. Restart your browser and check out redeeming your rewards once more.

3. Swap to a New Router

A defective or outdated router could cause points equivalent to DNS errors, unstable connections, or packet loss, all of which intervene with safe communication between your system and Microsoft’s servers. Since routers management how your site visitors is routed, issues with the firmware or {hardware} can block the redemption request from finishing.

Upgrading to a new router ensures you’ve gotten up to date firmware, dependable routing, and a extra secure connection. This eliminates hidden community points and considerably improves the possibilities of profitable redemption.

4. SMS Verification through Mobile Number

To stop fraud, Microsoft Rewards has an anti-fraud system that blocks redemptions if uncommon exercise is detected. This typically locations a non permanent restriction in your account till possession is verified. Completing SMS verification confirms that you’re the reputable account holder and restores full entry.

1. Go to the Microsoft Rewards redeem web page and select the reward you need.
2. If your account is restricted, you can be requested to confirm your id utilizing a telephone quantity.
3. Click on Continue or Verify.
4. Enter the telephone quantity linked to your Microsoft account.
5. You will obtain a 6-digit verification code through SMS.
6. Type the code into the verification field.
7. Once verified, the restriction will probably be eliminated and you’ll redeem your rewards usually.

5. Contact Microsoft Support

If not one of the above options work, the error could also be linked to account flags or server-side points that you simply can’t resolve by yourself. In this case, you must contact Microsoft Support.

A help agent can examine whether or not your account is underneath a everlasting restriction, verify if the issue is on Microsoft’s servers, and elevate any invalid restrictions. This ensures that you simply obtain direct assist when the problem lies past your management.