When you see “A Problem Has Occurred That Prevents Gameplay From Continuing.” in a web-based NBA 2K match, it means the sport dropped the session often from a disconnect, desync, or a crash so that you get kicked again to the principle menu.  Your outcome/progress could not save, and a few gamers nonetheless report it counting as a loss. Treat it as a failed session, not a assured “no count.”

It’s commonest in matchmaking modes like MyCAREER, REC, Park, and Pro-Am. It can occur proper after tip-off or mid-game, and it usually exhibits up with none additional error code.

Common causes

• 2K server points (upkeep, outages, matchmaking instability)
• Unstable web (packet loss, jitter, Wi-Fi interference, ISP routing/congestion)
• NAT/firewall/ports blocking steady session site visitors
• PC: corrupted/lacking recordsdata or efficiency crashes that seem like “disconnects”
• PC (uncommon): overlays/controller mappers/enter conflicts
• Rarer: a selected MyPLAYER construct/save sync drawback

1. Use Mobile Hotspot

A hotspot forces your connection to take a very completely different path to 2K, so it’s one of many quickest “yes/no” exams you are able to do. This rapidly tells you if the issue is your house community path (router, Wi-Fi interference, ISP routing, NAT sort, or firewall guidelines). 

1. Enable Hotspot in your cellphone.
2. Connect your console/PC to the hotspot.
3. Test a web-based match.

Tips whereas testing: Keep your cellphone near the machine, keep away from shifting round, and briefly disable any VPN/proxy on the cellphone. If attainable, check 2–3 matches (one match generally is a fluke if servers are unstable).

Result:

• Hotspot works: concentrate on Solutions 3–4 (UPnP/NAT/double NAT/router/ISP).
• Hotspot fails too: extra seemingly server/platform/native sport instability, proceed under.

2. Change DNS Settings

DNS impacts how your machine finds 2K/PSN/Xbox/Steam providers (matchmaking lookups, sign-in endpoints, and a few region-based routing selections). It received’t “fix” true packet loss, however it will probably scale back bizarre connection handshakes the place you may browse the web superb, but matchmaking retains failing or disconnects early.

• Google DNS: 8.8.8.8 / 8.8.4.4
• Cloudflare: 1.1.1.1 / 1.0.0.1

On Windows PC

1. Press Windows + R > sort ncpa.cpl > Enter.
2. Right-click your community adapter > Properties.
3. Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
4. Select Use the next DNS server addresses and enter your DNS.
5. Save and restart the sport.

Optional (PC): After altering DNS, flush the outdated cached lookups so Windows doesn’t hold utilizing them.

ipconfig /flushdns

On PlayStation (PS4/PS5)

• Settings > Network > Set Up Internet Connection > your connection > Advanced Settings > DNS Settings > Manual
  

Tip (console): After altering DNS, absolutely restart the console (not simply relaxation mode) so the community stack refreshes cleanly.

On Xbox

• Settings > General > Network settings > Advanced settings > DNS settings > Manual
  

Tip (Xbox): Restart the console after setting DNS, then check a web-based match. If you continue to disconnect mid-game, DNS wasn’t the principle situation.

3. Lower Graphics Settings (PC)

NBA 2K can briefly spike load throughout cutscenes, transitions, timeouts, replays, and crowded scenes. If your PC hits 100% CPU, runs out of VRAM, thermal-throttles, or an overlay hooks into the sport on the unsuitable second, the session can fail and it appears similar to a community drop.

1. Open Options > Graphics Settings.
2. Lower Textures/Shadows/AA, cap FPS (if accessible), and disable overlays whereas testing.
3. Restart the sport and retest.

4. Test With a Different MyPLAYER Build (Build/Save Issue)

If the error occurs solely on one construct (and different builds can play on-line usually), it may be a save/cloud sync drawback quite than a community drawback. In different phrases: the session fails when the sport tries to load/sync that particular MyPLAYER knowledge.

Step A: Confirm it’s build-specific

1. Go to MyCAREER and create a brand new construct by way of MyPLAYER Builder.
2. 
3. Play on-line with the brand new construct.

Step B: If the brand new construct works

• Use the working construct whereas testing (avoids repeated quits/losses).
• Fully shut the sport, reboot, then retry loading the problematic construct (forces a clear sync try).
• Contact 2K Support and point out it fails on one construct however not the opposite (that is the sort of element that accelerates their troubleshooting).

Tip: If you’re on console, additionally strive a full shutdown (not relaxation mode) earlier than retrying the dangerous construct. The objective is a clear relaunch so the sport re-requests your profile/construct knowledge correctly.

5. Fix Controller/Input Conflicts (PC – Rare)

This is uncommon, nevertheless it’s actual: additional controllers, digital controllers, remappers, and overlays can create double enter, menu “jumping,” or odd freezes that trigger the web session to fail. If the sport is combating two inputs directly or a mapper injects instructions throughout loading, you will get kicked regardless that your web is ok.

• Unplug additional controllers/USB enter gadgets (go away one).
• Disable overlays (Steam/Discord/GeForce Experience) and retest.
• Toggle Steam Input for NBA 2K (check after every change).

If a non-Xbox controller is the set off, you may check x360ce as a final resort.

Use x360ce (PC – Last Resort)

1. Download x360ce.
2. Extract the ZIP.
3. Run x360ce.exe as Administrator and full prompts.
4. Configure Controller 1, save, then restart the sport.